Consumer Contact Form

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Our principle in the communication process is to provide feedback quickly by taking fast action for all communications prioritizing complaints and thus preserving consumer satisfaction.

For any communication regarding our products, consumers are kindly requested to provide information such as Product Name and Net Weight as well as Production Date and Lot number that can be found on the back of the package.

Requests, Comments and Suggestions communicated to us are shared with our relevant departments and feedback is given according to the the content.

CONSUMER COMMUNICATION INFORMATION NOTICE WITHIN THE SCOPE OF THE PERSONAL DATA PROTECTION LAW

 

This Notice is prepared within the scope of the PERSONAL DATA PROTECTION LAW number 6698 (the “Law”) and the COMMUNIQUE ON PRINCIPLES AND PROCEDURES IN FULFILMENT OF THE INFORMATION OBLIGATION.

 

Data Controller:

 

TADIM GIDA MADDELERİ SAN. VE TİC. A.Ş.  (“the Company”)

Address           : TADIM Plaza Atatürk Mahallesi, Çitlenbik Caddesi, No:4, 34758, Ataşehir, İstanbul

Mersis No      : 0815007309400018

Phone No       : 00 90 216 251 93 00 – Faks: 00 90 216 548 20 70

KEP Address : ___

E-mail             : info@tadim.com

 

As data controller, our Company collects your personal data through legally acceptable means, and processes, and keeps confidential by taking necessary technical and administrative measures in accordance with the laws.

 

Which Type of Personal Data do we process?

 

Your personal data processed by us during our communication is generally name, surname (ID data), address, e-mail address, phone number (communications data), your province and borough details and the request, suggestion and/or complaint. 

 

What are the Purposes for Processing Your Personal Data?

 

By considering the general principles under article 4 of the Law, our Company processes your personal data collected for and in connection with specific, clear and legitimate purposes, in order for;

 

  1. conducting the purposes and business activities of our Company,
  2. responding to your complaints, suggestions and requests from our Company in relation with our products or services, thus providing services to you more effectively,
  3. contacting you when necessary,
  4. increasing the quality of our products and services,
  5. fulfilling our contractual liabilities and performances,
  6. fulfilling our liabilities under the applicable legislation,
  7. conducting information security processes,
  8. conducting retention and archiving activities,
  9. ensuring the security of data controller operations,
  10. informing authorized persons, entities and institutions, and
  11. developing our business activities, without violating your fundamental rights and liberties, and in accordance with the law and rules of honesty.

 

Through Which Methods do we Collect Your Personal Data?

 

Your personal data is collected in verbal, written or electronic environments, your requests submitted to our dealers, your calls to the Consumer Phone Line number 0 850 201 19 71, contact forms completed online on our website www.tadim.com, your requests submitted to musteri.hizmetleri@tadim.com, messages submitted through sikayetvar.com, eksisozluk or social media channels (instagram - @tadimlakendineiyibak, instagram / twitter - @Tadim, facebook Tadım).

 

What are Our Legality Reasons While Collecting and Processing Your Personal Data?

 

Your Personal data is collected and processes on the basis of one or more of the following legality reasons under;

 

  • article 5/2 (a) of the Law “being expressly provided for in the laws”,
  • article 5/2 (c) of the Law “being necessary for execution or performance of the agreement”,
  • article 5/2 (ç) of the Law “being required for the fulfilment of data controller’s legal liability”,
  • article 5/2 (e) of the Law “data processing being required for establishing, exercising or protecting a right”,
  • article 5/2 (f) of the Law, “being mandatory for the legitimate interests of the data controller, provided that the data subject’s fundamental rights and liberties are not prejudiced”.

 

Under Article 5/1 of the Law, if we have any processing activity that requires “obtaining explicit consent from the data subject”, we shall request your explicit consent before processing, based on information.

 

To Whom can we Transfer Your Personal Data?

 

Our Company may transfer your personal data to third parties located in Turkey in accordance with Article 8 of the Law, according to the primary principles under the Law, in connection with and limited to our purposes of processing your personal data. Accordingly, your personal data may be transferred to cargo and distribution companies, agents, information systems and database service providers, service intermediaries, professional consultants and legal counsels for responding to your complaints, suggestions and requests, accepting the return of complained product and/or delivering new product to you, fulfilling our legal liabilities, and archiving and storage, hosting, information systems solution and management services; and to our dealers in the relevant region for effective management of requests and complaints

 

Your personal data may be shared with authorized persons, entities and institutions as necessary for the fulfilment of legal liabilities, our liabilities towards public order, and legal and official requests.

 

Your personal data may also be transferred to our foreign affiliate Tadım G.m.b.H, to the dealer and sales teams in the relevant country in connection with the request, and to the foreign-based providers of our information systems and solutions where required for the processing purposes and our operations, under the conditions set forth in Article 9 of the Law. If we rely on the processing condition of obtaining your “explicit consent” under Article 9 of the Law, transfer will be made after obtaining your explicit consent thereon.  

 

What are Your Rights under Article 11 of the Law on Protection of Personal Data?

 

Under Article 11 of the Law, you have the right to;

 

  1. to learn whether your personal data is processed or not,
  2. to request information if your personal data is processed,
  3. to learn the purpose of your data processing and whether this data is used for intended purposes,
  4. to know the third parties to whom your personal data is transferred at home or abroad,
  5. to request the rectification of the incomplete or inaccurate data, if any,
  6. to request the erasure or destruction of your personal data under the conditions laid down in Article 7,
  7. to request notification of the operations carried out in compliance with sub-paragraphs (5) and (6) to third parties to whom your personal data has been transferred,
  8. to object to the processing, exclusively by automatic means, of your personal data, which leads to an unfavourable consequence for the data subject,
  9. to request compensation for the damage arising from the unlawful processing of his personal data.

 

You may send your requests;

  1. to the address TADIM Plaza Atatürk Mahallesi, Çitlenbik Caddesi, No:4, 34758, Ataşehir, İstanbul, together with a photocopy of a valid ID,
  2. by personally applying with a valid ID,
  3. to our KEP address ___ by using a registered electronic mail (KEP) address and secure electronic signature,
  4. via e-mail from the electronic mail address registered on our system, as previously notified to us by the data subject, to our address musteri.hizmetleri@tadim.com.

 

Your applications should expressly contain;

  1. your name, surname, and your signature if the application is written,
  2. T.R. ID number if the applicant is a citizen of the Republic of Turkey, or the nationality details, passport number or foreign ID number if the applicant is a foreign national,
  3. residence or workplace address for notification,
  4. electronic mail address, phone and/or fax number for notification, and
  5. requests related to the application.

 

Information and documents on the matter must be added to the application. Our Company is entitled to request information and documents from the applicant to verify that the applicant is the Data Subject, and ask questions to the Data Subject on the application to clarify the requests and information in the application. Your request will be answered and concluded as soon as possible and in any case within 30 days.

 

You may send e-mail to the address kvkk@tadim.com in relation with your rights listed above and the Information Notice, and any question in this context under the Personal Data Protection Law.


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